Please read these Terms and Conditions carefully before using this Site.
1. Who we are
Thank you for using Locke.
This website https://www.lockeliving.com/ (the "Site") is operated by SACO The Serviced Apartment Company Limited (“SACO”). We are registered in England and Wales under company number 07638220 and have our registered office at of 6th Floor, Embassy House, Queen's Avenue, Bristol, BS8 1SB.
2. By using our site you accept these terms
These Website Terms and Conditions ("Terms") describe the legal framework under which you agree to participate when using our Site, what your rights and responsibilities are and what you can expect from us.
By using this Site, you confirm to Locke that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
In particular, you acknowledge that:
3. Use of our Site
The information data and material ("Information") contained on our Site has been prepared solely for the purpose of providing information about Locke, its subsidiaries and partners and the services that they offer.
We try to ensure that information contained within it is accurate and up to date, however we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
4. Other terms that may apply to you
All apartments booked through our Site are subject to separate Booking Terms and Conditions, which should be read before making a booking. Our Booking Terms and Conditions have different sections depending on whether you book a Locke operated property or one of our partner operated properties. Please contact us if you are unsure which section applies to your booking. A copy of the Locke Booking Terms and Conditions can be found here.
In the event of any inconsistency between the Booking Terms and Conditions and these Terms, the Booking Terms and Conditions will prevail.
5. We may change, suspend or withdraw our Site at any time
Information on this Site is posted in good faith and updated regularly, but Locke cannot guarantee its completeness and accuracy. Locke does not accept any liability to you or any third party for any error or omission on this Site.
Locke does not warrant that this Site will be uninterrupted, error free or that any information or other material accessible from this Site is free from viruses or other harmful components. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.
6. Our responsibility for loss or damage suffered by you
Locke is not liable for any direct or indirect loss resulting from your use of the information on this Site, except we shall be liable for death and personal injury resulting from our negligence and fraud.
7. Intellectual property
7.1 Locke brand
We are the owner or the licensee of all intellectual property rights in our Site, and in the Information published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
The Locke name, logo and all related product names are the trade marks of Locke. All other names, logos and all related product names and slogans used on this Site are the trade marks of their owners. All rights are acknowledged.
7.2 Site content
The copyright in all apartment details, slides, photographs, images, maps, travel information and other material on this Site rests with Locke or its suppliers. Your access to the Information and products or services available through this Site does not give you a license to modify, display, license, transfer, sell, reproduce, distribute or otherwise use the Information, apart from making limited copies of your booking details for your personal use only.
You may link to the home page of this Site, but may not:
8. Where you upload content to our Site
Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out below. You warrant that any content you upload does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
You agree that any content you upload to our Site shall not:
Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out above.
9. Keeping your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures when you create a Locke or a LIVELOCKE account with us, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
10.1 Promotions and special offers
Promotional or discounted offers on this Site are provided at the discretion of Locke. All offers are subject to availability, these Terms and the Booking Terms and Conditions and may be withdrawn at any time.
Loccke may occasionally run competitions – these will have their own specific terms and conditions that apply to anyone who enters, and will be made available by Locke at the point of entry.
Unless otherwise stated, competitions will not include transport costs, food, drink or other purchases made whilst using or claiming the prize.
Competitions are not open to anyone under the age of 18.
10.3 Best rate guarantee / Price Match
We work hard to ensure that the prices on our Site match those you may see on third party websites. Our philosophy is that the rate you see on our Site should be the same as, or better than, any other online channel. If for some reason (usually beyond our control) you do find a cheaper rate elsewhere, please let us know and we will endeavour to match it ("Price Match").
10.3.1 Price Match terms
10.3.2 Notifying us of a Price Match request
Please notify us of a request for a Price Match by emailing email@example.com. Your email must include:
11. Access and availability of service and links
This Site contains links to other related websites, resource, partners and sponsors. These hyperlinks are provided for reference only. Locke does not control them and is not responsible for their content or your use of them. Locke’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
12. User-generated content is not approved by Locke
This Site may include information and materials uploaded by other users of the Site, including where users comment on articles that we post on our Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on firstname.lastname@example.org.
13. Which country's laws apply to any disputes?
If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 21 October 2019