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A SAFE SPACE

HELLO AGAIN, WE MISSED YOU.

The past few months have been a journey. But we're excited for our paths to cross again soon.

Our doors are now open for all stays. Our London and Manchester locations re-opened for all bookings from 4th July, with Eden Locke, Edinburgh, welcoming all stays from 15th July. 

It seems a bit of time out from our day-to-day has also allowed us some headspace. Time to reflect and make positive changes to ourselves and to Locke.

So in case you're curious, here’s a few new things you can expect from us in this new world, so you can sleep soundly knowing you’re in good (clean) hands.

FAQ

How are you keeping your guests and team safe and well?

What’s important to you is important to us. That’s why we’ve upped the ante on our (already rigorous) health and safety measures to make sure that when you stay with us, you can sleep sound knowing you’re well looked after. We're also working closely with Common Sense Compliance (CSC) to ensure we meet the highest food, health and safety and fire safety standards at all Locke locations. We are also ISAAP 'Stay with Confidence' accredited, which means we uphold high levels of safety, security and duty of care.

Here’s what we’re doing:

Studio living

Our fully-equipped studios mean you can continue your day-to-day, or hunker down and stay at home.

Contactless check-in/check-out

We've made some changes to our check-in/check-out experience to make social distancing easier. With plenty of hand sanitiser and hygiene products available throughout if you need them.

Hygiene products & high-touch, deep clean approach

We're keeping our beady eye on those high touch areas like lifts, switches and handles, and giving them a (very) regular spritz of disinfectant to keep them spic and span, and germ free.

No-contact cleans on request

If you'd prefer us to keep our distance, you can request a ‘no-contact clean’ and pick up fresh linen and Ecolab cleaning products at the front desk.

Food delivery & cooking in-room

If you don't fancy living off Deliveroo, you can now enjoy a grocery delivery service with fresh ingredients delivered to your door so you can cook up a storm in your Locke apartment.

Keeping in touch

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.

 

Are your bars and restaurants still open?

We are closely following UK Government guidelines and as such our restaurants and bars are open though may be operating a slightly different service than usual. Our co-working spaces are yours to enjoy from a social distance. Our gyms remain closed until it is safe to reopen them once again. If you'd prefer to cook in your room, grocery delivery and fresh produce is available to guests. 

 

How are you ensuring social distancing?  

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay.

We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés.

It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave and reported to the authorities in line with UK Government guidelines.

 

What are you doing to support the local community and those in need at this time? 

We are continuing to work with the UK Government and NHS accommodation providers to house essential workers through this period of great need. We are offering heavily reduced rates for essential workers - head here for more details.

We have also activated a grocery delivery service to provide fresh produce and dry goods to our London guests and local neighbourhood.

'At home with Locke', a series of virtual experiences, has also been introduced for our community to enjoy from the comforts of home (or their private apartment).  

HOUSE RULES

WE DON'T DO RULES. EXCEPT JUST THIS ONCE.

We know feeling at home and feeling safe go hand in hand. We also believe the best communities are built on kindness. That’s where these guidelines come in.

BE SAFE.

Fire safety.

We do all we can to keep you safe. Help us (and avoid a hefty fine) by:

  • Not touching or tampering with safety equipment or procedures
  • Not smoking or vaping anywhere in the property (ask our House Hosts where to go instead)
  • Not burning candles or incense

Just so you know, if you ignore these rules you will be fined and we may ask you to leave.

 

Visitors.

Your friends are our friends, but even we have boundaries:

  • Four’s company, five’s a crowd – no more than four people in your apartment, please
  • No more than two people sleeping in each bed, unless you’ve paid for an extra bed (1 bed = 2 people, simple!)
  • No visitors after 10pm or before 8am
  • Collect your deliveries from reception (just make sure they’re labelled with your name and apartment number)

 

Criminality.

It’s simple: if you commit a crime or are suspected of committing a crime (including malicious damage), we’ll report you to the authorities and ask you to leave.

 

Hygiene.

We want Locke to feel like home. Treat it like one by:

  • Keeping your apartment clean and tidy
  • Getting rid of food waste (who likes waking up to a bad smell? Not us!)
  • Get in touch with Reception if you need Housekeeping to assist

 

Gym Safety.

Kudos for the effort. We only ask for a little more:

  • If the equipment stays in shape, so you do – please use safely and considerately
  • Have you read and signed the disclaimer? If not, please do so at reception before using the gym
  • No visitors (even PTs or clients, sorry)

 

Security.

Our Team, CCTV and Access Control system run a tight ship to keep you safe; that’s why:

  • Under-18s are welcome with an adult family member
  • We’ll ask for photo ID when you check in
  • If you lose your key, we’ll ask for photo ID before giving you a new one
  • We only hand out one key per guest

 

Access.

From time to time we will need to access the apartments to service and maintain room. We will endeavour to announce and/or agree times with you but this might not always be possible. Do bear with us in this regard.

 

 

BE KIND.

Damage.

We’re proud to call Locke home and want you to be, too. So:

  • We’ll take a damage deposit when you check in
  • Let us know about any and all breakages or spillages before you check out
  • Don’t stick anything to the walls

 

Noise.

Banging tunes and lively conversation are great, unless you’re the person next door. Keep all noise (TVs, music, voices) to a minimum between 10pm and 8am. Our team will be in touch if we need you to turn it down.

 

Smoking.

  • We don’t allow smoking or vaping anywhere on the property; ask our House Hosts where you can go instead
  • Be considerate: don’t blow smoke or vapour into our or our neighbours’ buildings

So you know, if you ignore these rules you will be fined and asked to leave.

 

Odours.

Take a sniff of our studios – fresh, right? Keep it that way by:

  • Using the extractor fan when you’re cooking
  • Getting rid of food waste regularly
  • Getting in touch with Reception if you need Housekeeping to assist
  • Keeping your apartment clean and tidy

 

Pets.

While we love animals we need to be considerate to all residents so pets are at the managers discretion and will incur additional cleaning charges. Do check with us first for details to avoid disappointment.

 

Respect.

Treat others, the community and our team as you’d like to be treated. That way everyone’s a winner.

 

Take care and stay safe,

The Locke Team x