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A SAFE SPACE

A SAFE SPACE FOR THOSE THAT NEED IT. ROUND THE CLOCK. 

In light of the UK Government’s advice, it's with a heavy heart we’ve made the difficult decision to temporarily close Locke at Broken Wharf, Millennium BridgeIt’s not been long since the latest edition to the Locke family opened, yet in that short time our daily lives have taken a turn that seemed unfathomable just a few weeks ago. But this isn’t goodbye, and we’ll be back as soon as we can.

To many people, Locke is their home. So Leman Locke, Whitworth Locke and Eden Locke remain open. We are accepting bookings if you are categorised as a key worker, or if you need us as an interim home while your primary residence isn’t available. You can find a list of key workers hereOn arrival at our properties, guests will be asked to self-certify that this is the case. Alternatively, if you are currently staying with us or want to preempt this, you can fill the form out here.

Take a look at our FAQ below, and if you have any further questions feel free to get in touch.

Stay safe until then,

The Locke Team x

FAQ

Why are some of your properties still open?

Our business model is rooted in long-stay, so each Locke is designed to live in. To that end, a number of guests are staying with us for extended periods of time. We are their home.

As we remain open to residents, this means we're also able to accept bookings from displaced or stranded travellers and support efforts to house key workers during this period. We are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines.

A list of these can be found here. If you fall into any of these categories, contact bookingsteam@lockeliving.com  for more information. 

 

Are your bars and restaurants still open?

We are closely following UK Government guidelines and as such have closed all our restaurants, bars, cafés, gyms and social spaces. A grocery delivery service is being provided for guests. 

 

Why have you chosen to close Locke at Broken Wharf but keep other Locke properties open?

In order to continue to house our residents, and in line with UK Government guidelines, we have chosen to consolidate our guests from Locke at Broken Wharf to Leman Locke, where we can ensure high levels of care for them and our teams. 

 

Do you plan to close further properties?

Along with our teams on the ground, we are committed to providing a home to our residents and will endeavour to remain open for them. We continue to monitor the ever-changing situation, and will respond accordingly to ensure we are acting responsibly and appropriately to UK Government guidelines.

 

What measures are in place to protect your staff who are still coming in to work?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. 

We're immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.

 

What are you doing to protect the safety and wellbeing of your guests?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

We’re in direct communication with all of our guests and residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.

Our restaurants, bars, cafés, gyms and social spaces are also closed until further notice.

 

I have an upcoming booking with you. What do I do?

If you are still planning to stay with us, please check that you can. As per UK Government advice, we will only accept arrivals if you are categorised as a key worker, or if you have been displaced from your primary place of residence. More details can be found here.  

If you have a booking at one of our properties that is due to close, we will transfer your booking to one of our sister properties. Check your inbox for further details about how to state your preference on where you’d like to stay and confirm your booking.  

If you are still booked into a property that is open but you are not permitted to stay with us, we will be in touch to reschedule your booking.

Please note that all new guests need to complete this self-certification form to confirm they are able to stay. You can do this before your stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If you or your organisation is unable to self-certify and confirm your stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

If you would prefer to reschedule or cancel your booking now, you can do so by contacting amendmybooking@lockeliving.com and we’ll get back to you as soon as we can.

 

Are you accepting new arrivals?

In line with new UK Government guidelines, we will be accepting new arrivals if a guest is: 

  • Living with us as their permanent abode (e.g. long-term assignees, overseas workers or resident guests) or as their interim abode, while their primary residence is unavailable (e.g. due to a travel ban or being displaced from their permanent home). 
  • A key worker, as outlined in the official list here.

All guests will need to complete this self-certification form to confirm they are able to stay. Guests can do this before their stay individually and/or as part of a group or company-wide waiver, or at the point of check-in.

If an organisation or individual is unable to self-certify and confirm their stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

 

What are you doing to support the local community and those in need at this time? 

We are working in partnership with the UK Government and NHS accommodation providers to house key workers through this period of great need.

While we have closed our food and beverage outlets, we have activated a grocery delivery service to provide fresh produce and dry goods to our London guests and local neighbourhood.