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A SAFE SPACE

A SAFE SPACE. ROUND THE CLOCK. 

To many people, Locke is their home. Our aparthotels are uniquely suited to ensure guests are kept safe, and to facilitate social distancing measures as long as required.

So Leman Locke and Whitworth Locke continue to provide a safe space for our long-term residents, those who need to travel for essential work, and those who don’t have access to their permanent home. After a temporary closure, Eden Locke will be re-opening to essential workers from 1st June, with bookings opening to the public as soon as it's safe to do so in Scotland. For those staying with us before 4th July, guests will be required to self-certify the reason for their stay.

Locke at Broken Wharf, our newest Locke location, remains closed for now but will be re-opening from 4th July, for all bookings.

As always, we’re keeping the situation under review. We’ll be in contact with all our guests if there are any changes to Government guidelines affecting our booking policy.

Take a look at our FAQ below, and if you have any further questions feel free to get in touch.

 

Stay safe until then,
The Locke Team x

FAQ

Why are some of your properties still open?

Our business model is rooted in long-stay, so each Locke is designed to live in. To that end, a number of guests are staying with us for extended periods of time. We are their home.

As we remain open to residents, this means we're also able to accept bookings from displaced or stranded travellers and support efforts to house essential workers during this period. We are requesting all new guests to self-certify that they are able to reside with us as per UK Government guidelines.

A list of these can be found here. If you fall into any of these categories, contact bookingsteam@lockeliving.com  for more information. 

 

Are your bars and restaurants still open?

We are closely following UK Government guidelines and as such have closed all our restaurants, bars, cafés, gyms and social spaces. A grocery delivery service is being provided for guests. 

 

Why did you choose to close Locke at Broken Wharf and Eden Locke but keep other Locke properties open?

In line with UK government guidelines and in order to continue to house our residents we chose to consolidate our guests from Locke at Broken Wharf to Leman Locke, where we can ensure high levels of care for them and our teams. At Eden Locke in Edinburgh, we made the decision to temporarily close our doors for the month of April and May, however we will re-open on 1st June to house essential workers.

 

Do you plan to close further properties?

Along with our teams on the ground, we are committed to providing a home to our residents and will endeavour to remain open for them. We continue to monitor the ever-changing situation, and will respond accordingly to ensure we are acting responsibly and appropriately to UK Government guidelines. At this time, we have no plans to close any other properties.

 

What measures are in place to protect your staff who are still coming in to work?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. 

We're immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.

 

What are you doing to protect the safety and wellbeing of your guests?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

We’re in direct communication with all of our guests and residents to ensure their wellbeing at all times, and if a guest is self-isolating we can organise supplies to be dropped at their door.

Our restaurants, bars, cafés, gyms and social spaces are also closed until further notice.

 

How are you ensuring social distancing?  

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay.

We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés.

It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

 

I have an upcoming booking with you. What do I do?

If you are planning to stay with us before 4th July, please check that you can. As per UK Government advice, we will only accept arrivals if you are categorised as an essential worker, or if you have been displaced from your primary place of residence. 

If you have a booking at one of our properties that is closed, we will transfer your booking to one of our sister properties. Check your inbox for further details about how to state your preference on where you’d like to stay and confirm your booking.  

If you are still booked into a property that is open but you are not permitted to stay with us, we will be in touch to reschedule your booking.

Please note that guests staying before 4th July need to complete this self-certification form to confirm they are able to stay. You can do this before your stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If you or your organisation is unable to self-certify and confirm your stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

If you would prefer to reschedule or cancel your booking now, you can do so by contacting amendmybooking@lockeliving.com and we’ll get back to you as soon as we can. 

For further info, see our Terms and Conditions

 

Are you accepting new arrivals?

We are currently accepting all arrivals for stays from 4th July.

For stays prior to 4th July, in line with UK Government guidelines, we are accepting new arrivals if a guest is:

  • Living with us as their permanent abode (e.g. long-term assignees, overseas workers or resident guests) or as their interim abode, while their primary residence is unavailable (e.g. due to a travel ban or being displaced from their permanent home). 
  • An essential worker, as outlined in the official list here.

All guests will need to complete this self-certification form to confirm they are able to stay. Guests can do this before their stay individually and/or as part of a group or company-wide waiver, or at the point of check-in.

If an organisation or individual is unable to self-certify and confirm their stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

 

What are you doing to support the local community and those in need at this time? 

We are working in partnership with the UK Government and NHS accommodation providers to house essential workers through this period of great need.

While we have closed our food and beverage outlets, we have activated a grocery delivery service to provide fresh produce and dry goods to our London guests and local neighbourhood.

We have also launched a series of virtual experiences for our community to enjoy from the comforts of home.