How can I protect myself from suspicious messages and scams?
There has been an increase in fraudulent messages targeting hotel guests via WhatsApp and email. These messages impersonate trusted accommodation providers and ask guests to follow a link to enter their card details, often with the threat of reservation cancellation.
What should I do if I receive a suspicious message?
If you receive a message like this, do not engage with it. Do not click on any links or provide any personal or payment information. We recommend contacting your accommodation provider directly to verify any concerns.
How can I check if the message is fraudulent?
Contact the accommodation provider directly if you are unsure about the legitimacy of any messages you receive. Our team is available to help if you have concerns about messages related to bookings at any of our properties.
What steps should I take if I’ve provided my card details or personal information to a fraudulent message?
If you have accidentally provided your card details or other personal information, please contact your bank immediately to cancel the card and follow any guidance they provide.
Who should I report fraudulent messages to?
If you have received fraudulent messages, you should report them to the relevant authorities and platforms:
- National Cyber Security Centre (NCSC): You can report phishing attempts via their website. Click for instructions.
- WhatsApp Fraud: You can report fraudulent WhatsApp messages directly to WhatsApp. Find out more.
- If you’ve received fraudulent messages through your accommodation provider, we recommend resetting your password and reporting the issue via their customer service portal.
- We do not accept PayPal as a method of payment. If anyone has asked you to pay through PayPal, please report this to PayPal directly or find out more information here.
How can I contact your team for further assistance?
If you have any questions or concerns or believe that you have received a fraudulent message and would like to check with us whether it is genuine or not, please do not hesitate to contact us.
You can reach us through:
- Website Live Chat: Available on our website here.
- Email: [email protected]
- Phone +44 (0) 330 174 2694
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