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Ember Locke Kensington | West London
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Stylish studio living in Kensington, West London.
With 121 glamorous studios and social spaces housed within a reimagined Victorian townhouse you'll be transported to London's 'golden era' at Ember Locke, our apartment hotel in Kensington. Indulge yourself in the downstairs restaurant, or prepare something in your kitchen. Have a productive day in the coworking space, put in a session at the gym, or kick back in the private garden.
If you decide to venture out, we're within easy reach of various eateries, Kensington High Street, the Natural History Museum, Royal Albert Hall, Kensington Gardens, Olympia London, and Earl's Court Station.
Explore our Kensington apartments.
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What's at Ember Locke?
Your home in Kensington.
With easy access to the Natural History Museum, V&A, Royal Albert Hall, Kensington High Street, and Olympia London. Plus, Earl's Court Station connects you to the rest of the city.
Hotel meets home.
Ember Locke is so much more than a place to sleep. As well as your own serviced apartment in West London, you'll have access to our café, coworking space, gym, restaurant and tranquil garden.
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Golden era' with style.
With original features of the Victorian townhouse, Ember Locke showcases glamorous interiors with a unique mix of furnishings, alongside contemporary additions for modern living.
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What's on in Kensington.
Whether you're travelling for business, leisure, or a bit of both, Ember Locke aparthotel is the perfect location. Close to Royal Albert Hall, the Natural History Museum, the V&A and Kensington high street and only a short walk from Earl's Court Station, with direct links to the rest of the city.
You'll feel right at home in this Kensington aparthotel – whether you're in town for a night, a week or a month.
Where to find us in Kensington.
Ember Locke
Kensington | London
202-220 Cromwell Road,
Kensington, London SW5 0SW
Reviews
61 Reviews
When you first walk in the front door...
When you first walk in the front door you are greeted with a comforting aroma that makes you feel wonderful. The hotel is clean, quaint, modern, warm and...
Hey Bethany,
Thank you so much for your kind words! We’re thrilled to hear you felt so comfortable and safe during your stay, especially as a solo traveller. It's wonderful that you enjoyed our cosy atmosphere, the kitchenette, and the convenient location near Earl’s Court.
We’re so glad to have been a part of your London experience, and we can’t wait to welcome you back to Ember Locke next time!
Best,
Josh & Your Ember Team
Everything from the staff to the room...
Everything from the staff to the room to the surrounding neighborhood was great.
Dear Veronique, Thanks for choosing to stay with us at Ember Locke. It was a pleasure having you and we can't wait to see you back on your next visit to London. Best wishes John & The Ember Locke Team
Holly at the cafe was absolutely...
Holly at the cafe was absolutely lovely !! Such an angel xx
Thank you for the lovely shout-out to Holly! We’re so lucky to have her on the team, and I’ll be sure she hears your kind words. Looking forward to welcoming you back soon!
Warm regards,
Josh & Your Ember Team
Fab base for couples weekend...
Positive: Great interiors, location excellent. Negative: A bit pricey but thats London I suppose.
I stayed with my fiancé at the Ember...
I stayed with my fiancé at the Ember Locke for about a week. I have to say this is the best hotel I've stayed in. It's cozy, the place smells amazing, the...
Vince, Thank you for such a glowing feedback! It was a pleasure having you and your fiancé with us. I’m thrilled to hear you enjoyed the cosy vibe, great coffee, and fun bar atmosphere, as well as our friendly team. George and I loved making your stay memorable, and we’d be thrilled to welcome you back anytime. Hope to see you again soon!
Warm regards,
Josh & Your Ember Team
Fantastic location...
Positive: The location was perfect and staff were excellent, especially Uga! He was extremely helpful and made us feel so welcome. The garden out the back...
Thank you for your wonderful feedback Claire! We're thrilled our location, garden, and especially Uga's hospitality made your stay memorable. We appreciate your note on room size and hope to offer you an even more comfortable experience next time. Looking forward to welcoming you back.
Kindly,
Josh & Your Ember Team
It’s a hidden gem! Nice place to stay...
It’s a hidden gem! Nice place to stay with warm reception. Front desk John and his colleagues are such nice people, especially John, he can remember our...
Thank you so much for sharing this wonderful review Wendy! We’re delighted that you felt at home and enjoyed the warm welcome from John and the team. Knowing that John’s personal touches made such a memorable impression means the world to us. We’ll be sure to pass on your kind words to him!Looking forward to welcoming you back to your home away from home soon.Warmest regards,Team Ember
Fantastic spot to stay in London -...
Positive: Fantastic spot to stay in London - really close & convenient to so much, and a delightful hotel. I really enjoyed it here.
Hey Charity,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring London. It was our pleasure to have you with us, and we look forward to welcoming you back for another fantastic stay soon.
Kindly,
Josh & Your Ember Team
John and Mike were great. They were...
Positive: John and Mike were great. They were accommodating, gave great recommendations, and made our 20th anniversary special.
Thank you for celebrating such a special occasion with us Tyrran! We’re thrilled that John and Mike helped make your 20th anniversary memorable with their recommendations and care. Wishing you many more years of happiness, and we’d love to welcome you back anytime!
Kindly,
Josh & Your Ember Team
Highly recommended...
Positive: Extremely helpful and friendly staff! Well designed and comfortable rooms and facilities. Highly recommended. Negative: Nothing.
Thank you for your kind words Taha Cihan! We’re so glad to hear that our staff made such a positive impression and that you enjoyed our rooms and facilities. Your recommendation means a lot to us. We hope to welcome you back soon
Great hotel. Loved the staff and the...
Great hotel. Loved the staff and the decor!
Hey Kritsa, Thank you so much for your kind words! We're thrilled to hear you enjoyed the decor and had a great experience with our team. It was a pleasure having you, and we look forward to welcoming you back for another memorable stay
Loved my stay here. I was here for...
Loved my stay here. I was here for work and stayed 6 nights. Loved the decor, the room was very comfortable and quiet. Great location, nice and close to...
Hey Natalie, Thank you for your lovely review! We're thrilled you enjoyed the decor, comfort, and location. It’s great to hear you had a restful stay and loved the vibe. We look forward to welcoming you back soon!Best regards,Josh & Your Ember Team
Lovely decor, comfortable and easy !...
Positive: Lovely decor in hotel and bedroom. Clean and comfortable. Nice having kitchenette. Got into room early on arrival. 8 min walk to Earl’s Court tube....
Hey Claire,
Thank you for your thoughtful review! I’m so happy you enjoyed our décor, the comfort of your room, and the convenience of the kitchenette. It’s great to hear that our location worked well for your stay and that we could get you settled in early.
I’m sorry about the early wake-up on your departure day—that's certainly not ideal, and I’ll be sure to pass this along to our housekeeping team. We appreciate your understanding regarding our cleaning schedule and are glad it didn’t affect your overall experience.
We hope to welcome you back soon for another stay!
Warm regards,
Josh & Your Ember Team
wondefull surprise...
Positive: the service the atmosphere the rooms. Negative: more cleaning services.
Hey Elie,
Thank you so much for your kind words! I’m delighted that you enjoyed the service, atmosphere, and your room. As we are an aparthotel, weekly cleaning is our standard, but your amenities and toiletries can be refreshed upon request.
We look forward to welcoming you back soon!
Warm regards,
Super cute hotel and staff was nice....
Super cute hotel and staff was nice. Only issue was fire alarm went off several times due to rooms having small kitchens, family rooms are below coffee...
Hi Shannon, Thank you so much for your kind words about our hotel and team! I'm sorry to hear about the issues you experienced with the fire alarm, noise, and maintenance in your room. That’s definitely not the experience we want for our guests, and I really appreciate your understanding as we keep you and our guests safe. We’re already looking into the noise and maintenance concerns, and I’ll personally make sure these are addressed. I apologise for the key card trouble as well – we’ll work on preventing that from happening again.We’d love the chance to make it up to you. Please feel free to reach out to me directly if you decide to stay with us again – we’ll ensure everything goes smoothly next time!Kindly, Josh & Your Ember Team
My friend and I stayed in the duplex...
My friend and I stayed in the duplex room, it was very spacious and the design was beautiful. The entire hotel is very gorgeous and it’s only 5 min walk from...
Hey Alisa,
This is what we love to hear, we are so glad you and Reddy had a great time in our hotel and thanks for the lovely review. We look forward to welcoming you back on your next trip to London!
Warm regards,
John & Your Ember Team
The vibe is amazing...
Positive: The vibe is amazing. Negative: Maybe rooms were too dark.
Hey there Zoran!
Thank you so much for your feedback! We're thrilled to hear you enjoyed the amazing vibe at our hotel. It's something we work hard to create for all our guests.
We appreciate your comment about the room lighting and will definitely take it into consideration as we always strive to improve our guests' experience.
We hope to welcome you & Maya back soon!
Peace & Love
John & Your Ember Locke Team
Great location, beautifully decorated,...
Great location, beautifully decorated, kind staff. Only issue is some rooms are smaller than others when it comes to the same room type
Hey Oshien, Thank you for the kind words! We're thrilled you enjoyed the location, décor, and our staff. I understand your concern about the room size, and I appreciate your feedback. Next time, feel free to let us know your preference, and we'll do our best to find the perfect fit for you.Looking forward to welcoming you again!Best,Josh & Your Ember Team
Staffs were very kind and friendly....
Staffs were very kind and friendly. Close to the underground(Earl's Court).
Hey Masataka, Thank you for your lovely review! We’re so glad you found our staff kind and friendly, and that you enjoyed our convenient location near Earl’s Court underground. We hope to welcome you back for another great stay soon.Kindly, Team Ember
My stay here was awesome! The staff...
My stay here was awesome! The staff was great, John at the front desk was extremely nice and helpful to get all settled to the hotel and London in general....
Hey Samuel, Thank you so much for your wonderful review! We're thrilled to hear you had an awesome stay and that John made such a positive impact on your visit. We’ll be sure to pass along your kind words to him. It's fantastic that we could help you settle in and make the most of your time in London. We can’t wait to welcome you back for another great experience.
We had an excellent stay at Ember...
We had an excellent stay at Ember Locke in Kensington and would definitely stay here again if we’re ever in the area. We loved that it felt like we were in a...
Hey Jes,
Thank you so much for your wonderful review! We’re thrilled to hear you had an excellent stay and enjoyed the apartment-style feel with the cosy amenities. It’s great to know that the convenient location and nearby food options added to your experience. We’d love to welcome you back to Ember Locke whenever you're in the area again!
Kindly,
Josh & Your Ember Team
Amazing service and unique ambiance....
Amazing service and unique ambiance. Loved it ☺️
"Thank you so much for your kind words Catherine! We're thrilled to hear that you loved the service and ambiance. It was a pleasure having you, and we can't wait to welcome you back for another great experience
Everything was good but the best part...
Everything was good but the best part was the great staff they have at this place. Highly recommend. Thank you guys.
Thank you for your wonderful feedback Johnathan! We're delighted to hear that our staff made such a positive impression on your stay. Your recommendation means a lot to us, and I'll be sure to pass along your kind words to the team. We look forward to welcoming you back soon!Kindly, Josh & Your Ember Team
One of the coolest places to stay in...
One of the coolest places to stay in London.
Thank you so much for your kind words John! We're thrilled to hear that you enjoyed your stay with us and found it to be one of the coolest places in London. We look forward to welcoming you back again soon for another memorable experienceKindly, Josh & Your Ember Team
I absolutely loved my stay at Ember...
I absolutely loved my stay at Ember Locke! Its always so hard to if a hotel will be as beautiful as it looks in photos but this one certainly is! Our room...
Hey Kimberly,
Thank you for your lovely review! We’re so glad to hear you enjoyed your stay at Ember Locke, from the cosy room and peaceful garden view to the delicious breakfasts at EVE. It’s great to know the décor and ambiance made your experience even more special.
We can’t wait to welcome you back, and we hope you’ll continue exploring more Locke properties across Europe!
Warm regards,
Josh & Your Ember Team
The location was convenient for our...
Positive: The location was convenient for our visit. There are a number of restaurants, stores and subway locations. The neighborhood felt safe. The rooms...
Hey Fox,
Thank you so much for your kind words! We're happy to hear our location worked well for you and that you felt safe and comfortable during your stay.
We appreciate your feedback about the room design and the elevator, and we’re working on those improvements. Hope to welcome you back soon for an even better experience!
Best,
Josh & Your Ember Team
Beatrice at the desk and her...
Beatrice at the desk and her colleagues were fabulous. As an old fashioned guy I wish the coffee bar accepted cash.
Hi William, Thank you for your feedback! We're delighted to hear that Beatrice and our team made such a positive impression during your stay. I'll be sure to pass along your kind words to them.We hope to have the pleasure of welcoming you back soon!Best regards,Team Ember
High quality accommodation at a...
Positive: Good size rooms and very quiet for a London property. Negative: Slightly earlier check in would have been good.
Hey Nicholas,
Thank you for your feedback! We're glad you enjoyed the spacious and quiet rooms during your stay. We appreciate your suggestion about an earlier check-in and will certainly keep that in mind for the future.
We hope to welcome you back soon!
Best,
Josh & Your Ember Team
Ember Locke Kensington was a terrific...
Ember Locke Kensington was a terrific place to stay
Hi Ross, Thank you so much for your kind words! We’re thrilled to hear that you had a terrific stay with us at Ember Locke Kensington. It was a pleasure having you, and we look forward to welcoming you back soon for another wonderful experience!Best regards,Team Ember
Clean and modern room . Kitchen is...
Clean and modern room . Kitchen is sufficiently equipped for light cooking and heating up. Nice quality toileteries There is a bus stop right in front of the...
Hi Rhu Jing, Thank you for your lovely review! We're so glad to hear that you enjoyed your clean and modern room, as well as the well-equipped kitchen and quality toiletries. It's also great to know that our convenient location, with the bus stop and Earls Court station nearby, made your stay even more pleasant.We truly appreciate your feedback and hope to welcome you back soon!Best regards,Team Ember
Prices a tad high, but a great vibe,...
Positive: Decor / atmosphere / food /most staff were friendly. Negative: Stale smell in the room.
Hey Maurice,
Thank you for your review. Its so lovely to see you found the decor, atmosphere, food & our team were friendly.
So sorry to hear about your feedback on the room smell.
Please do not hesitate to contact me directly on '[email protected]'. I would love to look into this further for you.
Cheers!
George & The Ember Team
The interior of this place was...
The interior of this place was gorgeous! Hotel, room, exterior and common areas! Shame I only had one night there!
Thank you so much for your kind words Jae! We're thrilled to hear you loved the interior and enjoyed your stay with us, even if it was just for one night. Hopefully, we’ll have the pleasure of welcoming you back soon for a longer stay so you can explore more of what we have to offer!Safe travels, and we hope to see you again!
We loved staying at Ember Locke...
We loved staying at Ember Locke Kensington for our honeymoon! The location is great as it’s in a quieter area of London but only about a 5 minute walk to the...
Hey Spencer,
Thank you so much for choosing Ember Locke Kensington to celebrate such a special occasion! We're thrilled to hear that our location, amenities, and atmosphere provided exactly what you were looking for on your honeymoon. It's wonderful that you enjoyed our lobby bar and morning treats before heading out to explore the city. We truly appreciate your kind words and can't wait to welcome you back to Ember Locke or any of our other Locke hotels when your travels bring you back to Europe.
Congratulations again, and we wish you all the best in your new journey together!
Cheers!
George & The Ember Team
Overall a very positive experience....
Overall a very positive experience. However, as an older person, I found the narrow, spiral staircase to enter the bedroom level a challenge. I was so afraid...
Hey Mary Cay, Thank you for your kind words and helpful feedback! We're glad you enjoyed your stay. We understand the spiral staircase and lighting posed some challenges and appreciate your suggestion to clarify this in our room descriptions. We’ll review these details to improve future stays. We hope to welcome you back soon.Kindly, Josh & Your Ember Team
Would recommend and stay again...
Positive: Close to bus Close to earls court and subway Staff were great and helpful. Negative: Cafe closed early No pampering service was available.
Hey Jo,
Thank you so much for your kind words about our staff and location! We’re glad you enjoyed your stay. I'm sorry the cafe closed earlier than expected. While we don't have any pampering services there is an array you can find in the area - just ask one of our hosts for any recommendations! Your feedback helps us improve, and we’ll definitely keep it in mind.
We hope to welcome you back for an even better experience next time!
Best,
Josh & Your Ember Team
Nice stay in London...
Positive: Staff very nice.
Hey Frank,
Thank you for your kind words! We’re so glad you found our staff welcoming. We look forward to having you back soon!
Best,
Josh & Your Ember Team
Comfortable...
Positive: The interior design. Negative: Rude staff in the cafe area in the morning. But the check in staff were fab! Also they should cater for gluten and...
Hey Gabrielle,
Thank you for your feedback and for the compliments on our interior design and check-in staff! I’m truly sorry to hear about your experience in the cafe and that we didn’t meet your dietary needs. Your point about offering gluten and dairy-free options is noted, and I’ll be sure to pass this on to our team for improvement. We hope to have the chance to welcome you back with a better experience next time.
Best regards,
Josh & Your Ember Team
At the end we enjoyed our stay because...
Positive: The stuff was very friendly and responsive. The breakfast was good. Fine distance from public transportation. The public area was nice and...
Hey Tali,
Thank you for your kind words! We’re so glad you enjoyed the friendly service, breakfast, and our welcoming public areas.
We’re sorry to hear the room and bed didn’t meet your expectations. Your comfort is important to us, and we’ll definitely keep your feedback in mind. If you visit us again, we’d love to find a room that suits you better!
Thanks again for staying with us, and we hope to welcome you back soon.
Warm regards,
Josh & Your Ember Team
My partner and travel often and so...
My partner and travel often and so far, this was the best stay we've ever had. The place's interior was insane, groovy and put together. Place smelled SOO...
Wow, thank you for such a fantastic review! We're thrilled to hear that you and your partner had your best stay with us. It’s great to know you loved the vibe, the food, and that our team made you feel welcome.We can't wait to have you back for another amazing stay!Warm regards,Josh & Your Ember Team
I just visited the Embre Locke...
I just visited the Embre Locke recently and it was an amazing experience from start to finish. Everything was so clean and all the staff were incredibly nice...
Hey Vanessa,
Thank you for your fantastic review! We’re so glad to hear that your experience at Embre Locke was amazing from start to finish. It’s wonderful to know that John and Precious made you feel welcomed and were helpful with your travel plans.
I appreciate your understanding regarding the safety feature issue, and I’m glad our team could address it quickly. Your recommendation means so much to us, and we can’t wait to welcome you back on your next visit!
Warm regards,
Josh & Your Ember Team
London done right! We’ll be back to...
Positive: The property is impeccable and has a wicked vibe for London. Great location 10mins walk to Earl’s Court Station on the District line tube, but...
Hey Aishah,
Thank you for your lovely feedback! We're so glad you enjoyed the vibe, location, and co-working space. I’m especially happy to hear John made your stay memorable—he’ll be thrilled to know!
We appreciate your thoughts on the room lighting and will definitely look into it. Your comfort is important to us, and we want every detail to be just right.
We hope to welcome you back soon for another great stay!
Warm regards,
Josh & Your Ember Team
A very nice stay over at a good...
A very nice stay over at a good location with lots of food and bar options on walking distance. the atmosphere of the location was really nice.
Hey John,Thank you for your lovely feedback! We're glad you enjoyed the location and atmosphere, as well as the nearby food and bar options. We hope to welcome you back for another great stay soon!Warm regards,Josh & Your Ember Team
Great option in London...
Great option in London
Hey Ana!Thanks for your high scores!We hope to welcome you back soon
Wonderful hotel! We loved our stay!!...
Wonderful hotel! We loved our stay!!
Hey Isabel, Thank you so much! We’re thrilled to hear you loved your stay and had a wonderful time with us. We hope to welcome you back soon!Warm regards,Josh & Your Ember Team
The staff were really friendly and had...
Positive: The staff were really friendly and had a great vibe.
Hey Naomi!
Thank you for your kind words about our team! We strive on providing the best service to our guests. Its reassuring to hear you saw the good vibes!
Hopefully we welcome you back soon!
Cheers,
George & The Ember Team
Perfect!...
Positive: Incredible vibes, such a cozy little room to live out my London studio apartment dreams. I’d never stayed before but I really loved it here and...
Hey Elizabeth!
Thank you for your kind words! YES! Great to hear we're your new favourite place! You're welcome to come back anytime, even if its just to pop in for a coffee!!
Ping us over a message.
Cheers,
George & The Ember Team
My stay at the chic hotel was...
My stay at the chic hotel was wonderful. The design was modern and stylish, with beautiful furniture and interior. The staff provided good service, always...
Thank you for your kind words! We're thrilled to hear you enjoyed the modern design and style of our hotel. It’s also great to know our team made your stay comfortable—we love being able to help!We hope to welcome you back soon for another wonderful stay.Warm regards,Josh & Your Ember Team
Love the unique atmosphere and...
Love the unique atmosphere and walkable location of the place. Comfortable stay!
Wow! Thank you for your short but very sweet review!We hope to welcome you back soon!George & The Ember Team
Comfortable and perfect for a Royal...
Positive: There was such a relaxed vibe. Great having kitchen facilities. Staff are absolutely awesome - super friendly, helpful and welcoming. Negative:...
Hey Judith!
Thank you so much for your lovely review! We're delighted to hear that you enjoyed the relaxed atmosphere and appreciated the convenience of our kitchen facilities. Our team at Ember Locke works hard to create a welcoming and friendly environment, so it's fantastic to know they made such a positive impact on your stay. We're thrilled that you had no negatives to mention and hope to welcome you back for another great experience soon!
George & The Ember Team
Ember Locke was great, the vibe in the...
Ember Locke was great, the vibe in the hotel lobby, cafe and restaurant/bar were great. Staff was friendly and very accommodating, we were able to check in...
Hey Morgan, Thank you for the lovely review! We’re so glad you enjoyed the vibe at Ember Locke and that we could get you checked in early. It was a pleasure having you, and we can’t wait to welcome you back soon!Warmest regards,Josh & Your Ember Team
Such a great vibe!...
Positive: The decor and vibe was immaculate. Having access to the cafe downstairs for a good coffee was also great. Quieter location meant we weren’t flooded...
Hey Josephine,
Thank you so much for your lovely feedback! We're glad you enjoyed the decor, vibe, and EVE. We’re really sorry the air conditioning wasn’t up to par, but appreciate your understanding whilst we're working hard to get this fixed.
Hope to welcome you back soon for an even cosier stay!
Warm regards,
Josh & Your Ember Team
Best test of a place is whether you...
Best test of a place is whether you would stay again. I definitely would. Friendly staff, great location, great facilities - love the garden, the kitchenette...
Hey Louise,Thank you for your wonderful review and for choosing to stay with us! We're thrilled to hear that our team, location, and facilities, especially the garden and kitchenette, made your stay enjoyable. We strive to create a welcoming atmosphere for all our guests.We appreciate your feedback regarding the incense in the public spaces. We understand sensitivities like hay fever, and we’ll definitely take this into consideration to ensure a more comfortable experience for everyone.We look forward to welcoming you back soon!Team Ember
Very nice place with a homey...
Positive: The suite was small but nicely appointed. The beds were comfortable with good choice of pillows (although I brought my own). The shower was great...
Hey Lansing,
Thank you for your kind words! We’re so glad you enjoyed the cosy feel of our suite, especially the comfy beds and bathroom touches. It’s great to hear it felt like a home away from home - that's exactly what we are!
I’m really sorry to hear about the AC issue, though. If you're ever in need but in a rush you can always give us a quick text on our WhatsApp and one of our house hosts will be able to help.
We’d love to welcome you back soon—just let us know, and we’ll make sure everything is perfect for your next stay!
Warm regards,
Josh & Your Ember Team
We were only there overnight but...
Positive: Great interior, friendly staff, studio apartment with much needed facilities such as a washing machine. Despite being on a very busy main road with...
Hey Fiona,
Thank you so much for your kind words! We're delighted to hear that you enjoyed the cosy interior and that our team made you feel welcome. It’s wonderful to know that the studio apartment had everything you needed, and we’re especially glad the double glazing and thick curtains kept things quiet and peaceful for you, even with the hustle and bustle outside.
We truly enjoyed having you with us and hope to welcome you back for another comfortable stay soon!
Kindly,
Josh & Your Ember Team
I very much enjoyed it...
Positive: Very good location. Negative: More detailed instructions on how to use the stove, and easier to find, without having to spend a long time searching...
Hey Lilian,
Thank you for your amazingly high scores! We appreciate your feedback.
For future references, we have a step-by-step tutorial on our Youtube channel. Make sure for any queries, to come to our front desk. Our team will be happy to assist 24/7
Many thanks
George & The Ember Team x
The staff are fantastic! Very...
The staff are fantastic! Very attentive and always helped me with all my bags! The rooms were clean. Love the decor of the whole place!
Hey Hannah,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our attentive staff. Our team takes great pride in making sure every guest feels well taken care of, so it's great to know that we could assist with your bags and that you loved the decor.
We hope to welcome you back soon for another memorable stay!
Warm regards,
Josh & Your Ember Team
It was a great place to stay. The...
It was a great place to stay. The staff were friendly and very helpful
Hey Karen, Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us and that our staff made a positive impression. Providing friendly and helpful service is something we take great pride in. We hope to welcome you back again soon!Kindly, Josh & Your Ember Team
Our stay was good! Front desk staff...
Our stay was good! Front desk staff was phenomenal and more than helpful .
Hey Nate, Thank you for sharing your experience! We're so glad you had a good stay and that our front desk staff made such a positive impact. We take pride in providing excellent service, and it's wonderful to hear they were more than helpful. We look forward to welcoming you back soon!Kindly, Josh & Your Ember Team
The staff was very friendly. The...
Positive: The staff was very friendly. The lounge was comfortable. The breakfast was very good with a lot of choices.
Hey Susan!
Thank you for your short, yet sweet review! We truly appreciate your high scores & lovely feedback.
Hopefully, we can welcome you back sooner rather than later.
Cheers, George & The Ember Team x
Fun...
Positive: I liked the decor and the friendly staff.
Hey Naomi,
Thank you for your kind words! We're glad you enjoyed the decor and that our team made you feel welcome. Hope to see you again soon!
Kindly,
Josh & Your Ember Team
Top FAQs.
Absolutely — dogs are welcome at all Locke locations. There’s a one-off cleaning fee of £40 / €40 / CHF 40 per stay, and we’ll do everything we can to make sure both you and your four-legged companion feel at home.
Here’s what to know before you book:
• One dog per apartment, up to 30kg
• Dogs only – no cats or other pets (sorry!)
• All guests with dogs will need to sign our Pet Waiver on arrival
• Dog beds and bowls are available on request, but not guaranteed
Add a little WOOF to your booking:
Pick your dates and room, then select the ‘WOOF Package’ under ‘Enhance your stay’ before checking out.
Choosing your apartment:
All room types are dog friendly. But if you're travelling with a larger pup, we’d recommend a Locke Studio or one of our suites. Prefer to keep your sleeping space dog-free? Go for a suite, so you can close the bedroom door.
Don’t leave your dog alone in the room:
We recommend keeping your dog with you. If you need to step out for a bit, just let a House Host know, and we’ll sort things out.
Top tips for a happy stay:
Bring familiar toys, stick to their usual routine, and make time for walks and exercise. A comfortable dog means a calmer, more relaxed stay for everyone.
Need more info? Contact us.
Kensington spotlight.
Discover the best of Kensington, this beautiful West London neighbourhood.
